Security

We are committed to maintaining the security of information connected with our products, applications, websites, customer accounts and digital services. Protecting information and maintaining reliable systems are ongoing responsibilities that require continuous attention. We use a combination of technical controls, organizational practices and operational processes designed to reduce security risks and help prevent unauthorized access, misuse, modification, loss or disclosure of information. Although no digital environment can be completely protected against every possible threat, we regularly evaluate our security practices and seek opportunities to strengthen them as technology and security risks change.

Our security program involves cooperation among teams responsible for software, products, infrastructure, operations and customer support. Security professionals work with relevant teams to identify potential weaknesses, investigate reported concerns and respond to issues that could affect the confidentiality, integrity or availability of our systems and services. Maintaining current technical environments is also an important part of this process. Where appropriate, we apply security patches, software updates, system maintenance and other measures intended to address known risks and support dependable operation.

For eligible consumer products, security updates may be made available for a defined period beginning when the product is first offered for sale. Our general practice is to provide security updates addressing confirmed vulnerabilities for at least two years following a product’s initial sale. The timing and availability of updates may differ depending on the product, software environment, technical conditions and other relevant circumstances. Customers are encouraged to install available firmware and software updates because keeping products current can help address known security issues while also supporting product reliability and functionality.

Security is also supported by information provided by customers, researchers and other members of the security community. We welcome responsible reports concerning potential weaknesses in our products, applications, websites or related services. Reports from individuals who identify possible vulnerabilities can help us investigate concerns and determine whether corrective measures are appropriate. Early notification can provide valuable time to assess an issue and reduce potential risks to users and systems.

When reporting a suspected vulnerability, please provide a clear explanation of the issue and identify the product, application, website or service involved. Information describing the circumstances in which the issue occurs, along with steps that may allow our team to reproduce the behavior, can be especially useful. Where possible, please include a valid email address so that our team can contact you if additional information is needed. Relevant technical details may also assist with investigation.

Security testing and vulnerability research should always be conducted responsibly. Individuals should not intentionally access, modify, obtain or disclose information that they do not have permission to access. Testing should be limited to systems, accounts and information for which appropriate authorization exists. Activities that could disrupt services, affect other users, damage systems or expose confidential information should be avoided. Responsible testing helps security concerns be evaluated while minimizing unnecessary effects on customers and normal business operations.

We encourage researchers and customers to provide security information in good faith and to avoid actions that could compromise the privacy, availability or performance of our services. If a potential issue involves customer data or other sensitive information, please limit access to what is necessary to demonstrate the concern and avoid retaining or sharing information that is not required for the investigation.

Security reports may be submitted to garminretailer@gmail.com. We aim to review incoming reports within a reasonable period and may communicate with the person who submitted the report during the investigation. The amount of time needed to assess or resolve a security concern can vary significantly. Factors may include the severity of the issue, technical complexity, the number of affected products or services, the availability of reproduction steps and whether further information is required.

Depending on the circumstances, a security concern may be addressed through a software or firmware update, configuration adjustment, additional monitoring, mitigation measures or other technical and operational changes. In some situations, further investigation may determine that a reported behavior does not represent a security vulnerability or that no additional action is required. We evaluate reported concerns based on the available information and the specific circumstances involved.

Protecting information also depends on broader privacy and data management practices. Depending on the products and services being used, customers may have access to information associated with their accounts, registered products or applications. Where applicable, individuals may have options to request access to certain personal information, obtain available copies or request deletion subject to applicable laws, verification requirements and other limitations. These procedures are intended to help protect accounts and prevent unauthorized individuals from making requests on behalf of customers.

Customers who experience a technical or security-related problem with a product or service can also contact our customer support team. Depending on the situation, support personnel may provide troubleshooting guidance, information about available software updates or other assistance. Following recommended maintenance procedures and keeping supported devices and applications updated can help contribute to a more secure and reliable experience.

Our security approach uses multiple layers of protection rather than relying on one individual control. Personnel, technical safeguards, system monitoring, maintenance procedures, access controls and operational practices can work together to reduce potential exposure to security threats. These measures are reviewed as the technology environment develops and as new vulnerabilities, attack techniques and security requirements emerge.

We also recognize that some services may involve third-party providers. Service providers can sometimes process or access information as part of delivering products, hosting systems, providing technical services or supporting other business functions. Details regarding how personal information may be collected, used, transferred, retained or shared are addressed in our Privacy Policy and other applicable privacy notices. Customers should review those materials for additional information about personal data practices.

Individuals can also take practical steps to protect their own accounts and information. Using strong and unique passwords, keeping software and applications updated, protecting account credentials and remaining cautious when responding to unexpected messages can help reduce the likelihood of unauthorized access. Customers should avoid sharing login credentials and should take appropriate precautions when accessing services from shared or unfamiliar devices.

If you suspect that an account, device or personal information has been compromised, please contact us as soon as possible at garminretailer@gmail.com. Providing relevant information about the suspected incident can help our team understand the circumstances and determine what assistance or follow-up may be appropriate.

We view information security as a continuing process that requires regular review and improvement. New technologies create new opportunities as well as new types of security challenges, and threats can change over time. We therefore continue to evaluate our products, systems and procedures while considering information received from customers, researchers and other members of the security community.

Responsible security reporting plays an important role in this process. We appreciate individuals who take the time to identify potential weaknesses and communicate them appropriately. Their reports can provide valuable insight into areas that may require further investigation and can support efforts to maintain dependable and secure digital services.

For questions about information security, suspected vulnerabilities, security incidents or other related matters, please contact us at garminretailer@gmail.com. Please include enough relevant information for our team to understand the concern and evaluate the circumstances. We remain committed to improving our security practices and working to protect the information and systems that support our customers and services.